Refund & Cancellation Policy

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Cancellation Policy

Once an order has been shipped, it cannot be cancelled.

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Return & Refund Policy

At MIKO, we want you to be happy with your purchase. Because coffee is a consumable product, we generally do not accept returns or exchanges once an order has been delivered.

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Damaged or Incorrect Orders

If you receive a damaged, defective, incorrect, or missing product, please contact us within 48 hours of delivery.

Please provide your order number and clear photos/videos of the package and product so we can review the issue.

If approved, we may offer a replacement or refund, depending on the circumstances.

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Refunds

Approved refunds will be processed to your original payment method within 5–7 business days. The time taken for the refund to appear in your account may vary depending on your bank or payment provider.

Please note that the delivery fees for the product may be deducted.

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Non-Refundable Situations

Refunds generally cannot be provided for:

• Not being able to provide clear photos/videos of the damaged parcel or goods

• Change of mind after delivery

• Incorrect address provided by the customer

• Products damaged due to improper storage after delivery

• Orders where the customer is unavailable to receive the package

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Contact Us

For return or refund assistance, contact us with your order details:

Email: trust@mikolife.com